Klaviyo-led email and SMS flows that run on autopilot, plus monthly campaigns that bring customers back. Designed to lift AOV, LTV, and repeat purchase rate.
Acquiring a customer is expensive. Keeping one is profitable. Our retention service builds the automated flows and ongoing campaigns that turn a single purchase into a lifetime of repeat orders — without your team lifting a finger.
Customers purchase once and disappear because nothing brings them back.
Subscribers sit untouched while your ad costs keep climbing.
Klaviyo's out-of-the-box automations doing the bare minimum.
Every retention engagement covers the automated flows and the ongoing campaigns that tie them together — designed around your products and brand voice, not generic templates.
Core Automations (Flows)
First impression converted into a first sale.
Recover the sales customers were ready to make.
Re-engage visitors who looked but didn't add to cart.
Thank-you, education, and review-request automation.
Bring lapsed customers back before you lose them.
Reward your best customers with the right messaging.
Campaigns & Strategy
Weekly or monthly schedule tied to your promotional plan.
Audience strategy built around buyer behavior, not just demographics.
Subject lines, offers, creative, and send times tested every send.
Deliverability protected with ongoing list hygiene.
Compliance, opt-in, and send cadence handled correctly.
Email and SMS revenue tracked separately from total store revenue.
From audit to optimization, retention runs on a monthly cadence — every send tested, every flow refined, every month measured.
We review your current Klaviyo (or other platform) setup: what flows exist, what’s working, what’s broken.
Core flows live within 30–45 days, designed and copywritten in your brand voice.
Ongoing monthly campaign calendar tied to promotions, product launches, and seasonal moments.
Monthly dashboards showing email and SMS revenue, open rates, click rates, and revenue per recipient.
Why VICI
Built around conversion, not just aesthetics — every build is shaped by how customers actually shop.
Direct experience with Shopify, Shopify Plus, and DTC growth.
Every build is designed around how customers browse, decide, and buy.
Clear timelines, clear pricing, and regular updates on what's working.
Discover how our Brand Identity design solutions have transformed businesses and delivered outstanding results.
Email and SMS, built primarily on Klaviyo — welcome flows, abandoned cart, post-purchase, win-back, and ongoing campaign sends tied to your Shopify customer and order data.
Everything is built on your actual Shopify data — purchase history, product catalog, and customer segments — not a generic newsletter. Flows and campaigns are triggered by real store behavior.
Yes. We set up compliant opt-in collection and manage consent tracking so your SMS program meets TCPA and carrier requirements from day one.
Welcome series, abandoned cart, and post-purchase are the standard starting three — they usually generate the fastest return before we layer in win-back and browse-abandonment flows.
Revenue attributed to flows and campaigns, list growth, and retention rate (repeat purchase rate) — reported against a baseline from before we started.
Whether you’re launching new, redesigning, or scaling to Shopify Plus, we’d love to talk about your project. Free consultation, no pressure.
If you have questions about our Shopify services or want to see live use cases, submit the form, and we will get in touch with you.
Here’s what we’ll cover:
At VICI Web Design and Marketing, we specialize in delivering innovative digital solutions tailored to your business needs. From web design and development to comprehensive marketing strategies, our dedicated team is committed to driving your success.
